Privacy Policy

Last updated: {{ last_updated }}

{{ shop_name }} operates this store and website, including all information, content, features, tools, products, and services provided to you, the customer, as a personalized shopping experience (collectively, the "Services"). {{ shop_name }} is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you access, use, or make a purchase or other transaction on the Services, or otherwise communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your Personal Information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "Personal Information," we are referring to information that identifies, relates to, describes or can be reasonably associated with you or another individual. Personal Information does not include information that is anonymized or de-identified such that it cannot be used to identify you or be reasonably associated with you. We may collect or process the following categories of Personal Information, including inferences drawn from such Personal Information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

  • Contact Information including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account Information including your username, password, security questions, preferences, and settings.
  • Transaction Information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Your Communications with us including information you include in your communications with us, such as when you submit a customer service inquiry.
  • Device Information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage Information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your Personal Information;
  • Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • From our Service Providers including when we engage them to implement certain technologies and when they collect or process your Personal Information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your Personal Information for the following purposes:

  • To provide, tailor, and improve the Services. We use your Personal Information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, enable you to post reviews, and to create a personalized shopping experience, such as by recommending products related to your purchases. This may include using your Personal Information to tailor and improve the Services in a more relevant way.
  • Marketing and advertising. We use your Personal Information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart, and your other activities on the Services.
  • Security and fraud prevention. We use your Personal Information to authenticate your account, provide a safe and secure shopping and checkout experience, detect, investigate, or take action regarding fraudulent, illegal, harmful, or malicious activity, protect the public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
  • To communicate with you. We use your Personal Information to provide you with customer service, respond to your inquiries, provide you with efficient services, and maintain our business relationship with you.
  • Legal reasons. We use your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other contentious processes, and to enforce our terms or policies or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide services and advertise to you. {% if shopify_network_intelligence_enabled %} For example, we use Shopify to support personalized advertising services through third-parties based on your online activity across different merchants and websites.{% endif %} Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we not share information about you for the purposes of showing you targeted ads and marketing content based on your online activity across different merchants and websites. {% if data_sale_opt_out_enabled %}You can exercise your rights to opt-out of such uses here {% endif %}
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including in response to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes Personal Information about your access to and use of the Services to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, and with third parties who may be located in countries other than where you reside, to provide and improve the Services. {% if shopify_network_intelligence_enabled %}In addition, to protect, develop and improve our business, we make use of certain enhanced Shopify features that incorporate data and insights from your interactions with our Store and with other merchants and Shopify. To provide these enhanced features, Shopify may use Personal Information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your Personal Information, including responding to your requests to exercise your rights relating to how your Personal Information is used for these purposes.{% endif %} For more information about how Shopify uses your Personal Information and your rights, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your Personal Information here Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect Personal Information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their Personal Information, you may contact us using the contact details below to request its deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) Personal Information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Also, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your Personal Information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your Personal Information. However, these rights are not absolute, may only apply in certain circumstances, and, in certain cases, we may deny your request as permitted by law.

  • Right to Access/Know. You may have a right to request access to the Personal Information we hold about you.
  • Right to Deletion. You may have a right to request that we delete Personal Information we hold about you.
  • Right to Rectification. You may have a right to request that we correct inaccurate Personal Information we hold about you.
  • Right to Portability. You may have a right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
    • {% if selling_to_united_states %}
  • Right to Opt-Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your Personal Information, or to opt out of the processing of your Personal Information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws. {% if data_sale_opt_out_enabled %}You can exercise your rights to opt out of such uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you live, we will automatically treat this as a request to opt-out for the device and browser you are using to visit the website. If we are able to link the device sending the signal to a Shopify account, we will also apply the opt-out request to the account. For more information on Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.{% endif %}
    • {% endif %}
  • Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.
{% if selling_to_europe %}

If you are a resident of the United Kingdom or European Economic Area, and subject to the exceptions and limitations provided by local law, you may have the following rights in addition to the rights listed above:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict the processing of your Personal Information for certain purposes.
  • Withdrawal of Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of the processing based on your consent before its withdrawal will not be affected.
{% endif %}

You may exercise these rights where available on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and your rights, including data processing rights that may be available for Shopify, please visit https://privacy.shopify.com/fr.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to your request, as allowed or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you wish to submit a complaint about our processing of your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by lodging a complaint with your local data protection authority.{% if selling_to_europe %} For the EEA, you can find a list of supervisory authorities responsible for data protection here.{% endif %}

International Transfers

Please note that we may transfer, store and process your personal information outside of the country you live in.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as the case may be, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights you have, please call us at {{ phone }}, email us at{{ email }}{% if address != blank %} or contact us by mail using the details provided below: {{ address }}{% endif %} {% if selling_to_europe %}For purposes of applicable data protection laws, we are the “data controller” of your personal information.{% endif %}